shipping…
- Currently we only offer online purchases and shipment within the United States.
- We typically double box all orders to ensure safe arrival of your sculptures.
- We try to reuse packaging materials whenever possible & hope you will too.
- All orders are shipped via FedEx Ground.
- Please allow 14-21 business days from the date of your purchase to your delivery date.
- Once your order is shipped we will email you your tracking number.
- Please include your phone number with your order so that if necessary, the carrier can contact you.
- Due to its fragile nature, not all work is available for FedEx Ground shipping. Crating is available through fine art transport company, please contact us for a quote if you would like to arrange for a fragile piece to be crated for shipping.
damage…
In the event that your order is damaged during shipping you will receive a refund if you provide all of the original packaging for the shipper’s inspection. To claim a damaged shipment please refer to the claims process at FedEx.
- Damaged packages must be reported immediately to FedEx.
- FedEx will determine the amount of refund and not Jenni Ward ceramic sculpture.
- The refund will be issued by the shipper and not Jenni Ward ceramic sculpture.
- Please note, there are no exceptions to this policy.
returns & exchanges…
- Original art work may be returned within 7 days from the date of delivery.
- The work must arrive in the same exact condition as when they left.
- The work must include all original packaging.
- Shipping costs are non-refundable.
- You are responsible for return shipping costs.
- If originals arrive after 7 days from the date of delivery, you will not be eligible for a credit.
- Any custom orders or printed work is not available for returns or exchanges.
- Please note, there are no exceptions to this policy.